The Top 7 Things That Frustrate Brokerage Clients Most

So far we've looked at what investors value most in their broker, what tenants value the most in their broker, and what clients value most when selecting a broker. Today, the other side of the coin, the things that really make clients blood boil.

Warning! If you are a commercial real estate broker and you do any of these things, even occasionally, you're sabotaging your business in ways you probably can't even imagine!

The List:

  1. Lack and poor quality of communications.
  2. Lack of accessiblility to their broker.
  3. Sloppy work, inaccuracies and poor research.
  4. Feeling that they are just a commission source.
  5. Brokers not knowing when they are "over their heads".
  6. Lack of interest in their business needs and goals.
  7. Lone Rangers and "listing-only" solutions.
What really frustrates you when you hire a real estate agent, particularly a commercial broker?

Source: CEL&Associates Inc.


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